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Managing Workplace Conflict
Now that Millennials are in the Mix

What happens when you mix millennials into a workforce composed of baby boomers and Gen Xers? More often than not, the answer is conflict. Managers are searching for answers, trying to understand what makes millennials so different from previous generations and how they can help them bridge generational differences and, in the process, improve organizational productivity.

In this informative 60-minute webinar, Saundra Stroope, HR and talent management leader, will use a tool called the TKI® (Thomas-Kilmann Conflict Mode Instrument) assessment to demonstrate how you can help millennials communicate more effectively with members of other generations and manage conflict more productively.

Just submit the form to the right to access the webinar recording and slides. We will send you more emails in the next month with insights and strategies to help you better handle various conflict situations. You’ll also receive an exclusive ebook with content all about millennials and conflict.
This session will enable you to:
  • Appreciate generational differences and the impact they have on communication and coaching
  • Understand the five TKI conflict-handling styles and the unique advantages and uses of each style
  • Apply the TKI assessment to help individuals understand their primary conflict style, the kinds of situations in which it is most appropriate, and when to use the other four styles
  • Use the TKI assessment in your coaching sessions to help millennials understand their reactions to conflict and how they can more effectively communicate and manage conflict with others
  • Learn some tips for communicating, coaching, and managing conflict across generations


The TKI® assessment is the world’s bestselling tool for understanding how different conflict-handling styles affect interpersonal and group dynamics—and for giving individuals the power to choose the appropriate style for any situation. Organizations and practitioners worldwide have successfully used the TKI assessment for over 40 years.

Saundra Stroope is an HR and talent management leader with over 20 years of experience in talent, employee engagement, leadership, team, and organizational development creating solutions that align with business strategy and achieve results at global and Fortune 500 companies. For the past 10 years, she has focused on coaching leaders through times of rapid growth and culture change. Stroope is the author of more than a dozen works, including a chapter on engaging and retaining high-potential leaders in Integrated Talent Management Scorecards.